MY21 only 1 main key confirmed

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Rockford
Posts: 78
Joined: Thu May 20, 2021 2:31 pm

Post by Rockford » Thu Sep 30, 2021 11:30 am

As above: TJ35978.
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BrianT58
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Post by BrianT58 » Thu Sep 30, 2021 10:44 pm

Rockford wrote:
Thu Sep 30, 2021 11:30 am
As above: TJ35978.
Thanks for that.
Regards Brian
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Sherwood
Posts: 76
Joined: Wed Oct 06, 2021 1:26 pm

Post by Sherwood » Wed Oct 06, 2021 1:38 pm

I can confirm that my dealer has reprogrammed my care key to full function today, under that TJ number, and for free.

First signs are that is now fully functional (which will keep my wife happy - or rather, happier).
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Greggspies
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Post by Greggspies » Wed Oct 06, 2021 2:11 pm

Good news. Sherwood. Did you have to book the car in? How long did it take?
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Sherwood
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Post by Sherwood » Wed Oct 06, 2021 3:50 pm

The car was booked in for other software investigation (about which I'll post elsewhere). After reading about the TJ here, I subsequently asked them, with notice, if it was active, if they'd do it, and if it would be warranty, and they confirmed.

Car wasn't with them for much more than an hour overall, but I'm not sure how long the key took.

It will now set up a profile to which I can add my wife's name, and it readjusts the seats/mirrors on opening the car, which is the extent of my testing, but I'm pretty sure it's just a normal key now (albeit in a shade of Orange that means it will remain hers ;) ).
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Felindre
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Location: South Wales, UK

Post by Felindre » Wed Mar 09, 2022 6:32 pm

Ok, so just came back from having my first service, and had asked for this work to be done. On collection I was presented with a bill for £55 plus VAT for this work. I rejected this as I was sure no one on here had mentioned paying, and they hadn't mentioned a charge when I booked in.

A lot of toing and froing with the service manager involved, "sorry sir we have to charge for the programming work". I held out and the service manager said "OK I'll take the keys away and reverse the programming and we won't charge you". Clearly he was surprised when I said yes :-) So he went off, and we settled down with a coffee to wait. 5 minutes later he came back with the keys "we've decided not to reverse it or charge you..."

Probably, as my wife suggested, because I called his bluff, and he would have had to get the car back in the workshop, set it all up, and revert the programming, all coming up to when he wanted to go home. And maybe he checked the change details and it did say free :-)

The lady at the desk commented that all new cars the orange key is a fully activated one now which further helped my argument of it should be for free!
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Bocca70
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Post by Bocca70 » Wed Mar 09, 2022 6:49 pm

A good result. Shame you had to call their bluff.
Also good news about the orange key.
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BrianT58
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Post by BrianT58 » Thu Jul 21, 2022 10:22 am

I can also confirm that the TJ number quoted above worked with my dealer (Snows Winchester UK) to get the orange key reprogrammed free of charge...it took them nearly 2 hours but it is now just a normal key apart from the colour.
Regards Brian
MY2021 XC-40 R-Design T5 Recharge

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