How much was the “goodwill gesture” going to be? If it’s a high percentage I’d get the sham diagnostic done and get Volvo strutsRoy03 wrote: ↑Wed Sep 25, 2024 6:35 pm The local Volvo dealer contacted me about a goodwill gesture. Volvo will not consider a goodwill gesture unless I have a diagnostic check done by the dealer, I said you don't need to plug a laptop in to hear a strut squeaking, and also they quoted £980.40p to replace the struts if no goodwill is offered. I said that was very expensive for two rams that are not fit for purpose. I am now considering buying third party rams with a 3year warranty for £294. What do you think?
Tailgate struts for xc40 2019
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Last edited by Chris John on Wed Sep 25, 2024 8:26 pm, edited 1 time in total.
Volvo XC40 T5 R-Drive Pro. Thunder Grey with lots of extras
That is the problem, the dealer said they would not consider a goodwill gesture until ( no mention of percentages ) until the full diagnostics had been done. If a percentage had been mentioned I could then make a decision, but I could be £138.00 out of pocket and no discount offered. If they said 50% discount would be offered it would be a no brainer, but they might say as its out of warranty it's going to be the full price, which then comes to over £1100 with the diagnostic charge!
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It’s not Snows in Southampton is it?
I fear I’ll be having exactly the same conversation with them very soon
I fear I’ll be having exactly the same conversation with them very soon
Volvo XC40 T5 R-Drive Pro. Thunder Grey with lots of extras
Absolutely ridiculous and a total rip off! So what does the diagnostic check involve, open and closing the tailgate, hearing a creak, and then charging you £138 for the privilege. Is there an independent specialist in the area you could go to?
2024 C40 Single Motor RWD Plus.
There could be an issue with the electrics causing reduced or no current to one Strut, so i guess the issue would be if they merely replaced the struts and it didn't cure the problem would you be happy? I appreciate this is unlikely, but they have a process to follow especially when looking for money from Volvo.
XC40 MY24 B4 Ultimate Dark, Black Leather, Crystal White, 20" Rims
Lincolnshire England.
Lincolnshire England.
Will an independent be able to access the "goodwill" from Volvo?
2023 B4 Plus Dark FWD in Silver Dawn. Tinted Rear Windows. Spare Wheel & Tow Bar dealer fitted.
Gone - 2019 T4 R-Design FWD in Bursting Blue. Winter & Convenience Packs, Power Seat, Front Park Assist, Rear Camera, Spare Wheel & Tow Bar.
Gone - 2019 T4 R-Design FWD in Bursting Blue. Winter & Convenience Packs, Power Seat, Front Park Assist, Rear Camera, Spare Wheel & Tow Bar.
The trouble is you're not guaranteed any " goodwill" from Volvo. If they said you will get X amount if they are faulty, you have a decision to make because you have the figures to work with. I also think there is a bit of dealer discretion, but they won't say. Also I didn't buy the car from them, so they didn't get the profit from the sale