Unable to start car from app

Faults and Technical chat for the Volvo XC40
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Kenv
Posts: 3
Joined: Sat Jun 19, 2021 10:53 pm

Post by Kenv »

Hi, I am unable to start my car using the app, the connection to the car seems ok as I can unlock the vehicle and also view all other details such as fuel level, mileage etc.
Car details
September 2021 Inscription
8 speed auto
19in wheels
Climate pack
The app shows (unable to start car)
Thanks Ken

bdalameda
Posts: 70
Joined: Fri Mar 29, 2019 10:35 pm

Post by bdalameda »

My wife and I ad this happen about a week ago. I had to erase the app and reinstall it and create a new password for it to work again. I did this on both of our phones and now the car starts remotely again.
johnpartis
Posts: 22
Joined: Sun Oct 10, 2021 12:21 pm

Post by johnpartis »

Occasionally ours does not start the first time - but always does at the second attempt. seems no obvious reason.
XC40 Inscription Pro B4 FWD Denim Blue with 360, spare wheel, ordered 20 August 2021, due at Dealership first week in November. Actually collected 23 October 2021.
Devonal
Posts: 37
Joined: Fri Jun 04, 2021 8:21 pm

Post by Devonal »

I had the same issue for weeks and tried removing and reinstalling app etc. Checked all the settings in the vehicle, but the app would not work any remote functions. Contacted CBV, and reported the issue to Volvo International, but both told me to take it to the dealer. Then, I happened to notice a message flash up ‘unable to install map update’. I had been using the vehicle regularly on shorter trips, so I wondered if it was not having time to download before the vehicle was switched off, and this was corrupting the download. So, I moved the vehicle close to the house where there is a strong Wi Fi signal, turned on the engine and within no time I was informed that the map update was successfully installed. Then tried the app and all remote functions worked! Coincidence, maybe, but it is worth checking that it is not a download that has not completed successfully and it is blocking the app from functioning. No problems since.
B4 Inscription AWD June 2021
Denim Blue,
Fully loaded..
Kenv
Posts: 3
Joined: Sat Jun 19, 2021 10:53 pm

Post by Kenv »

Thanks for the suggestions will have a further look, I am sure that I have Wi-Fi connection as I am able to lock / unlock the car via the app
eugen61
Posts: 1211
Joined: Sun May 10, 2020 7:33 am

Post by eugen61 »

As of today there’s a new app update available on iOS, version 5.8.1. Updating the Volvo Cars app might solve your problem.
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